Terms and Conditions

Effective Date: May 17, 2025

Welcome to The Clean Comfort Inc. ("Company," "we," "our," or "us"). By requesting, booking, or receiving residential cleaning services from The Clean Comfort Inc., you ("Client," "you") acknowledge that you have read, understood, and agree to be legally bound by the following Terms and Conditions.

1. Services Provided

The Clean Comfort Inc. provides residential cleaning services as described in the written estimate, service agreement, invoice, or other written communication agreed upon by the Client. Services may include, but are not limited to:

• General cleaning

• Kitchen and bathroom cleaning

• Deep cleaning

• Move-in/move-out cleaning

• Post-construction cleaning

All services are provided on a best-efforts basis and are subject to the condition of the property at the time of service.

2. Estimates, Booking, Deposit, and Payment

• All estimates provided are good-faith estimates based on information supplied by the Client and the condition of the property as observed or described. Final pricing may vary if actual conditions differ materially from those disclosed.

• A non-refundable deposit equal to fifty percent (50%) of the estimated service cost is required at the time of booking to secure the appointment.

• The deposit constitutes liquidated damages, representing a genuine pre-estimate of administrative costs, scheduling losses, and lost business opportunities incurred by the Company in the event of late cancellation or non-attendance.

• The deposit will be applied toward the final invoice upon completion of services.

• The remaining balance is due immediately upon completion of services, unless otherwise agreed to in writing.

• Accepted payment methods include:

  • Preferred: Interac e-Transfer

  • Cash

• Additional charges may apply for services requested outside the original scope of work.

• Invoices not paid within fourteen (14) days of issuance may be subject to a late payment charge of 2% per month (or the maximum rate permitted by law).

• Accounts overdue by more than thirty (30) days may result in suspension or cancellation of future services.

3. Cancellation, Rescheduling, and No-Show Policy

• The Client must provide a minimum of twenty-four (24) hours’ notice to cancel or reschedule a booked service.

• Cancellations made with less than 24 hours’ notice will result in forfeiture of the deposit.

• Same-day cancellations, no-shows, or denial of access may result in the Company retaining the deposit and charging up to fifty percent (50%) of the total estimated service cost, where permitted by law.

• If the Company’s staff arrives at the property and is unable to gain access for any reason, this will be considered a no-show, and a $50.00 lockout fee may be charged in addition to deposit forfeiture.

• The Company may, at its sole discretion, waive cancellation fees in documented emergency situations.

4. Satisfaction Guarantee and Limitation

• The Client must notify the Company of any dissatisfaction within forty-eight (48) hours of service completion.

• At the Company’s discretion, we will either re-perform the affected portion of the service or apply a service credit toward a future visit.

• Refunds are not provided.

• Failure to notify the Company within the stated timeframe constitutes acceptance of the services rendered.

5. Access to Property and Client Responsibilities

• The Client is responsible for ensuring safe and timely access to the property at the scheduled service time.

• Pets must be secured to ensure the safety of staff and animals.

• The Company is not responsible for delays or incomplete service caused by the Client’s failure to provide access or maintain safe working conditions.

6. Liability, Damage, and Insurance

• The Client acknowledges that cleaning involves inherent risks to fragile, aged, or improperly secured items.

• The Company is not responsible for damage to items that are:

  • Fragile, delicate, or of sentimental value

  • Improperly secured or previously damaged

  • Subject to normal wear and tear

• Any claims for damage must be reported within twenty-four (24) hours of service completion.

• To the fullest extent permitted by Ontario law, the Company’s liability is limited to the cost of the service provided.

• The Company carries applicable insurance coverage; however, insurance does not extend to pre-existing conditions or excluded items.

7. Health, Safety, and Right to Refuse Service

The Company reserves the right to refuse, suspend, or terminate services where conditions pose a health or safety risk, including but not limited to:

• Biohazards, mold, or infestations

• Excessive clutter creating unsafe working conditions

• Active construction zones

• Lack of utilities (water, electricity, heat, or air conditioning)

The Company does not provide services including, but not limited to:

• Exterior window cleaning

• Full wall or ceiling washing (excluding trim)

• Outdoor cleaning

• Fireplace soot removal

• Carpet steam cleaning

• Use of ladders exceeding three (3) steps

• Lifting items exceeding twenty (20) pounds

• Hand-washing clothing

8. Termination of Services

• Either party may terminate ongoing services with forty-eight (48) hours’ written notice.

• The Company may terminate services immediately for:

  • Non-payment or repeated late payments

  • Unsafe or unsanitary conditions

  • Harassment or abusive conduct

  • Repeated cancellations or rescheduling

  • Breach of these Terms and Conditions

• Any unused deposit will be handled in accordance with these Terms and applicable Ontario law.

9. Privacy and Personal Information

• Personal information is collected, used, and disclosed in accordance with PIPEDA.

• Payment information is used solely for billing and service-related purposes and is not sold or shared with third parties.

10. Force Majeure

The Company is not liable for failure or delay in performance due to events beyond its reasonable control, including severe weather, natural disasters, or emergencies.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein.

12. Amendments

The Company reserves the right to amend these Terms and Conditions at any time. Continued use of services constitutes acceptance of the amended terms.

13. Severability

If any provision of these Terms and Conditions is found to be unenforceable, the remaining provisions shall remain in full force and effect.